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OVERVIEW
Last Updated on March 2024
This document (“Privacy Policy”) is published in compliance with the provisions of Information Technology Act, 2000 (as amended from time to time), its Rules & Regulations and all other applicable laws in India. This Privacy Policy should be read in conjunction to the Terms and Conditions of this Site. “BTS” “We,” “us,” and “our” means Bajaj Technology Services (a unit of Bajaj Finserv Direct Ltd. (BFDL); The “Site” means our website, mobile site, or application we provide with the url link https://www.bajajtechnologyservices.com/ “User”, “You” and “your” mean anyone who visits, accesses, or uses our Site. If you do not agree with the terms and conditions stated hereunder, you shall not access, visit our Site or can exit the same. BTS intends to protect the privacy of its users and members on its Site and committed to maintain the confidentiality, integrity, and security of all Information of our users provided by them to BTS from time to time. This Privacy Policy describes how BTS collects and handles the information it may collect and/or receive from you via the use of this Site. Please see below for details on what type of Information we may collect from you, how that Information is used in connection with the services offered through our Site and relevant Information shared with our authorized partners, only for the purpose of services we offer and as permissible under applicable laws. This Privacy Policy applies to current and former visitors to our Site and our customers and by visiting and/or using our Site, you agree to this Privacy Policy. We encourage you to read our privacy statement to understand what types of personally identifiable Information we collect and how we use this Information.
INFORMATION WE COLLECT AND HOW WE USE THAT INFORMATION
1. In case you are interested in our services or you have any queries with regards to the services offered by us as stated in our Site, you may submit information including Full Name, Mobile Number and Email ID for us to connect with you for the sole Purpose of offering our Services as stated in the Site. Please note this consent is purely voluntary.
2. We assure you that the Information collected/stored/processed/shared shall be solely for the purpose for which it has been collected. All representation of Information, facts, concepts, opinions, or instructions and data about an individual who is identifiable by or in relation of such data shall be collectively known as “Information”.
3. Information exchanged between you and BTS in the form of written communication, responses to emails, feedback required from you, participation in discussions, etc. is handled with confidentiality.
SHARING OF INFORMATION
1. BTS endeavours to take all reasonable steps to ensure that the confidentiality of your Information is maintained by imposing strict confidentiality standards on all the third parties to whom it discloses such Information. While using this Site or availing the products and services.
2. BTS may share your Information with its partners, affiliate(s), and agents in accordance with applicable laws, for the purposes of (i) providing the services and to perform the functions on your behalf or on behalf of BTS; (ii) marketing new products and services by BTS or by any of its affiliate(s).
3. BTS may share Information with its third parties in accordance with applicable laws, for providing certain services offered by third parties, we make available to you, through or on our Site. We may provide Information related to those services on our Site or redirect you to the Site of the third parties. Your Information shall be used/ processed/ stored by the third party in accordance with the services availed by you as per the terms and conditions of the respective third-party website. BTS shall not store any Information collected in this case and therefore, we are not bound to maintain confidentiality regarding the Information shared or collected and shared by you with such third parties. It is hereby expressly declared that third parties shall be solely responsible for use of your Information by them.
4. Changes in Policy - Due to changes in legislation or enhancements to functionality and content on the Site, we may make changes to privacy policy (without being obliged to do so) and would reflect those changes in this privacy policy statement. Hence, you are requested to go through the privacy policy statement on a regular basis. By using this Site, you consent to the usage of the Information that you provide to us in accordance with this Privacy Policy. If we alter our Privacy Policy materially, the alterations/ changes to this Policy will go into effect on posting this page. If you continue using the Site, you are consenting that your Information may be used in accordance with the new Policy. If you do not agree with the changes, then you should inform us that you do not want your Information used in accordance with the changes.
5. Security of Information shared by you - BTS is strongly committed to protecting the privacy of its users and has taken all necessary and reasonable measures to protect the confidentiality of the user Information and its transmission through the world wide web and it shall not be held liable for disclosure of the confidential Information when in accordance with this Privacy policy or in terms of the agreements, if any, with the Users. We use an SSL certificate to secure the Information you share with us and its transmission. Because no data transmission is completely secure, and no system of physical or electronic security is impenetrable, we cannot guarantee the security of the Information you send to us or the security of our servers, networks, or Information bases. By using the Site and its Services, you: (a) agree to assume all risk relating to the Information sent to us or collected by us when you access, visit and/or use the Site and its Services (including without limitation your personally identifiable Information or other Registration Information); and (b) agree that we are not responsible for any loss of such Information or any consequences that may result from any loss of such Information.
6. BFDL has an internal policy for incident reporting and management which is reviewed and updated from time to time which deals with framework for management of information security incidents at BFDL, including reporting of incidents, escalation procedures, and actions to contain the damage and recover systems and follow up investigative and corrective actions.
7. We may share you Information with the Government agencies & authorities in accordance with the applicable laws, rules, regulations, or orders and we are not obliged to notify you for the same.
RETENTION OF INFORMATION & HANDLING OF DELETION REQUEST
We retain Information as long as the purpose of its usage exist, after which the same is archived or purged or deleted by us except in case where the retention is required as per applicable laws. Further, we inform you that we retain Information even after you withdraw your consent partially or wholly, for longer period of time, when necessary or required to be retained by Us, under various applicable laws.
In general terms, this will mean that your personal Information will be kept for the duration of our relationship with you and:
the period required by tax and company laws and applicable laws, rules & regulations; and
as long as it is necessary for you to be able to bring a claim against us and for us to be able to defend ourselves against any legal claims. This will generally be the length of the relationship plus the length of any applicable statutory limitation period under local laws.
If you are desirous of having your details removed from the records of BTS, on receiving your request, BTS shall, subject to the applicable laws, as amended from time to time/any statutory modification thereto, or re-enactment thereof, modify, remove and/delete such information. Once the requested action has been taken, BTS will inform you via email or provide a response to your service request, as per the mode chosen by you.
GRIEVANCE REDRESSAL MECHANISM
In case of any complaints, discrepancies, requests, or concerns with regard to use, processing, disclosure of Information with respect to your Information/ Personal Information or breach of Term of Use & Privacy Policy and violation of provisions of IT Rules and other applicable laws, Guidelines, Rule & Regulations, you may contact the designated Grievance Redressal Officer. The Grievance Officer shall redress the grievances expeditiously and in any event within the period prescribed under law. Notwithstanding the above, BTS reserves the right to decline to process any such request which may risk the security and confidentiality of the Personal Information of others, as well as requests which are impractical or not made in good faith, or the circumstances as provided for under the law permitting BTS to refuse such request(s).
Details of Grievance Redressal Officer is mentioned herein below:
Name: Rajeev Chauhan
Designation: National Manager – Customer Service & Experience
Contact No.: 020-71877021 (Monday to Friday - 10 AM to 6 PM)
Email Id: grievanceofficer@bajajfinservmarkets.in
Raise your Request/ Query/ Complaint by filling the form on https://www.bajajfinservmarkets.in/contact-us.html